Privacy policy
Effective date: June 10, 2026
Introduction Victoria Louise – Yoga for a health pelvis (“we,” “us,” “our”) provides yoga services focused on pelvic health in Nottingham, including 1:1 sessions in Radcliffe-on-Trent, weekly classes, and online courses for women at every life stage. This Privacy Policy explains how we collect, use, disclose, and protect personal information, and your rights in relation to that information.
Information we collect
Contact information: name, email address, postal address, phone number.
Account and booking information: records of class bookings, session notes, attendance, refunds, cancellations.
Payment information: payment card details processed by third-party payment processors (we do not store full card numbers), billing address, transaction history.
Health and wellbeing information: medical history, pelvic health-related information, pregnancy status, injuries, physical limitations, medications, and any other information you provide in forms, intake questionnaires, or during consultations to enable safe and appropriate yoga instruction.
Communications: messages and correspondence between you and us (email, phone, SMS, messaging apps), feedback and testimonials you provide.
Technical and usage data: IP address, device and browser information, website activity, cookies and similar technologies when you use our website or online course platform.
Marketing preferences: whether you consent to receive newsletters, promotional offers, or other marketing communications.
How we collect information
You provide information directly when you: register for classes or courses, book 1:1 sessions, complete intake forms or health questionnaires, contact us, submit feedback, or sign up for newsletters.
We collect information automatically when you use our website or online course platform (cookies and analytics).
We may receive information from third parties such as payment processors, scheduling platforms, and legitimate third-party integrations used to deliver services.
Why we collect and how we use personal information We use personal information for the following purposes:
To provide services: to schedule and deliver classes, 1:1 sessions, workshops, and online courses; to take session notes and tailor instruction to your needs; to manage attendance and cancellations.
To process payments and refunds: to complete purchases and maintain financial records.
For health and safety: to understand relevant health conditions and risks so we can provide safe, appropriate instruction and make reasonable adjustments.
To communicate: to respond to enquiries, send booking confirmations, reminders, important service updates, and requested information.
For marketing: with your consent, to send newsletters, promotions, and course announcements. You may opt out at any time.
To improve our services: to analyse user behaviour, gather feedback, and enhance our offerings.
To comply with legal obligations and protect our legal rights: including recordkeeping, responding to lawful requests, and preventing fraud.
Legal bases for processing (where applicable)
Consent: for marketing communications and any optional processing where you have explicitly agreed.
Contract: processing necessary to perform our contract with you (booking, payment, delivering services).
Legitimate interests: for administrative purposes, fraud prevention, improving our services, and communications necessary to operate the business, provided this does not override your rights or interests.
Legal obligation: where required to comply with laws or regulatory obligations.
Sharing and disclosure of personal information We do not sell personal information. We may share information with:
Service providers and processors who perform services on our behalf, including payment processors, scheduling platforms, email service providers, online course platforms, and IT hosting providers. They are contractually required to keep information confidential and secure.
Health or emergency services if disclosure is necessary to protect your vital interests or comply with a legal requirement.
Professional advisors such as accountants or legal advisors when required for business operations or legal compliance.
In the event of a business transfer: if we reorganize, merge, sell, or transfer all or part of our business, personal information may be disclosed as part of that transaction, subject to contractual protections.
Data retention We retain personal information for as long as necessary to provide services to you and to fulfill the purposes described in this policy, including to meet legal, tax, or accounting requirements. For health-related records and session notes, we retain information for a period consistent with professional or legal obligations and to ensure continuity of care. When information is no longer needed, we securely delete or anonymize it.
Security We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include access controls, encryption where appropriate, secure servers, and staff training. No method of transmission over the internet or storage is completely secure; we cannot guarantee absolute security.
Cookies and tracking Our website may use cookies and similar technologies to provide functionality, improve user experience, and collect analytics. You can control cookie preferences through your browser settings. Blocking